|Q : I am having trouble with one of
my security devices and the appointment for the technician to come
to my home isn't until next week. Can I arm my system in the
|A : Yes, you can bypass the zone in which the
security device is found. It is generally as simple as entering
your code, pressing the bypass key, and then the keys designating
the zone you wish to bypass. The bypass light will come on,
confirming that you have now bypassed the zone. You may now enter
your security code to arm your system. Each control panel may be
different, but will allow you to bypass a zone. If you aren't sure
and can't find your Owner's Manual, please call Protection24hour Service and
we will walk you through the procedure.
Q : My system doesn't seem to be
working properly. How do I get service?
|A : Call
Protection24hour Service at (877) 900-8220. In most cases, our
technically trained customer care representatives are able to
resolve system issues over the telephone. If not, we will schedule
service with a Protection24hour Authorized Service Technician.
Q : Can I cancel an alarm signal if
I have pressed the panic or fire alarm buttons on my keypad?
|A : If you have pressed either the panic or the fire
alarm buttons, you will not be able to cancel the alarm signal.
Q : Will DSL service affect my
|A : It may. Normal alarm communications utilizes your
regular phone line. With the DSL on the line, line seizure and
communications may not work properly. Protection24hour offers DSL Filters
which overcome the most common problems. If you are unsure, please
call the monitoring station and test your system. If you have a
problem, call Protection24hour Service at (877) 900-8220..
Q : I can't find the manual for my
system. Can you help me get another one?
|A : You may download a copy of your system manual
from this site on the Alarm Systems Manual page. If you are not
able to do this or if you don't find your specific system in the
list, call Protection24hour Service at (877) 900-8220, or email us at
Q : What if I accidentally set off
|A : You can cancel the audible alarm by entering your
code properly within 60 seconds. This should clear your system and
switch it to "READY" mode. Some systems have alarm memory. In this
case you may need to enter your code again to clear it. "CANCEL"
signal is received.
Q : What if my telephone line has
|A : If your telephone line has been cut by an
intruder, or if a storm or natural disaster has disabled
communications, your security system is still internally
operational. The alarm will sound when sensors are triggered.
However, emergency signals will not be transmitted to the
Monitoring Station so police and fire authorities will not be
notified by the operator. To ensure the integrity of your system,
cellular backup can be added to provide an alternate path to the
Monitoring Station. Call Protection24hour customer care to learn about this
type of signal transmission.
Q : What is a Low Battery Signal?
|A : A low battery can describe a number of
conditions. It generally means that a battery has failed and needs
to be replaced. Please refer to your user manual or contact
service if you need additional information.
Q : How does the system connect to
the phone lines?
|A : The security system
has the ability to distinguish your home phones from the telephone
company's incoming line. This is accomplished by installing a